Shipping Policy

At Canyon del Sol Studio, we carefully prepare and package every order so your purchase arrives safely and beautifully. Many of our pieces are handmade or available in limited quantities, and we appreciate your support of our small business.

Order Processing

Most in-stock orders are processed and prepared for shipment within 2–5 business days after your order is placed.

Business days do not include weekends or holidays.

Handmade, custom, and personalized items may require additional processing time. When possible, estimated production or processing times will be included in the product description or communicated with you when arranging your custom order.

During holidays, special promotions, or other high-volume periods, processing times may occasionally be longer.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms stated with the promotion.

Delivery Times

Once your order has been shipped, delivery time will depend on the shipping method, carrier, destination, weather, and other circumstances outside our control.

Any delivery dates provided by a shipping carrier are estimates and are not guaranteed by Canyon del Sol Studio.

When tracking is available, tracking information will be provided after your order ships.

Please Check Your Shipping Address

Please review your shipping address carefully before submitting your order.

If you discover an error after placing your order, contact us as soon as possible. We will be happy to correct the address if your order has not yet shipped.

Canyon del Sol Studio cannot guarantee that shipping information can be changed once an order has been processed or shipped.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, occasional delays may occur that are outside our control.

If your tracking information shows that your package is delayed or has not moved for an extended period, please contact us and we’ll do our best to help you determine the next steps.

If tracking shows an order as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier. You may also contact us if you need assistance.

Damaged Orders

We take care to package our products securely. If your order arrives damaged, please contact us within 7 days of delivery.

Please include your order information and photographs of the damaged item and packaging when possible. This helps us determine the best solution and, when appropriate, work with the shipping carrier.

Depending on the circumstances and product availability, we may offer a replacement, repair, exchange, or refund.

Custom & Personalized Orders

Custom and personalized pieces may require additional production time before shipping.

Estimated timing will depend on the design, materials, and customization requested. We will communicate anticipated production times when appropriate.

Please carefully review names, initials, colors, sizes, and other personalization details before approving or submitting a custom order.

International Shipping

International shipping availability, when offered, will be displayed during checkout.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country or local authorities unless otherwise stated. International shipments may also experience customs-related delays outside Canyon del Sol Studio’s control.

Returns

Shipping charges associated with returns are addressed in our Refund & Returns Policy.

Please contact us before mailing a return so we can provide the appropriate return instructions.

Questions About Your Order?

If you have questions about shipping, delivery, or an order you’ve placed, please contact us through our Contact Us page or at canyondelsolstudio@outlook.com.

We’ll be happy to help.